Terms and Conditions

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At Eleven 07 Architectural Design, we prioritise creating exceptional designs for our clients and contributing positively to the built environment as quickly and efficiently as possible.

To achieve this, it is crucial to have a well-structured and resilient contract in place. This ensures all parties are aware of their roles, responsibilities, and expectations from the outset, minimising misunderstandings or disputes.

A lack of a clear agreement or reliance on poorly defined terms is one of the primary sources of disputes between clients and architectural professionals. Common issues often arise regarding time allocation, budgets, and unclear boundaries of responsibility. Additional work requested during the project without upfront agreement on fees can lead to delays, budget overruns, and strained working relationships.

As a Practice and a Chartered Member, we recommend and utilise comprehensive professional services agreements, such as those offered by the Chartered Institute of Architectural Technologists (CIAT). These agreements are designed to outline key aspects of your project in a clear and transparent manner.

Our agreements typically include:

• A detailed description of our scope of services.
• Your responsibilities as a client.
• Our fees and any applicable expenses.
• Licensing of design copyrights.
• Liability and insurance provisions.
• Processes for suspension or termination of services.
• Dispute resolution mechanisms.

By clearly defining these terms at the beginning of the project, we aim to ensure a smooth and collaborative working relationship, minimising surprises or complications later.

For more information on professional services agreements provided by CIAT, visit www.ciat.org.uk.

This privacy policy outlines how Eleven 07 Architectural Design manages your personal data, in compliance with our obligations as a practice registered with the Information Commissioner’s Office (ICO).

Topics covered:

1. What data do we collect?
2. How do we collect your data?
3. How will we use your data?
4. How do we store your data?
5. Marketing.
6. Your data protection rights.
7. Cookies.
8. How to manage cookies.
9. Privacy policies of other websites.
10. Changes to our privacy policy.
11. How to contact us.

1. What data do we collect?
Eleven07 Architectural Design may collect the following types of data:

• Personal identification information (e.g., name, email address, phone number).

2. How do we collect your data?
We collect data when you:

• Contact us to enquire about our services.
• Provide feedback or participate in surveys.
• Interact with our website, including through cookies.

3. How will we use your data?
Your data will be used to:

• Process and respond to your enquiries.
• Improve our services and customer experience.

4. How do we store your data?
Your data is securely stored using robust digital systems. We retain personal data only for as long as necessary or until you request its deletion. Upon opting out, your data will be promptly deleted.

5. Marketing
We may send you updates about our services, if you have opted in. You can opt out at any time by contacting us at shane.york@eleven07.co.uk.

6. Your data protection rights
You have the following rights under data protection law:

• Access: Request copies of your personal data.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data.
• Restrict processing: Request limits on how we use your data.
• Object to processing: Oppose certain uses of your data.

7. Cookies
Cookies are small text files placed on your device to enhance your online experience.

8. How do we use cookies?
We use cookies to:

• Understand how you interact with our website.
• Customize your browsing experience (e.g., language preferences).

9. Privacy policies of other websites
Our website may contain links to third-party sites. We are not responsible for the privacy policies of these external websites.

10. Changes to our privacy policy
This policy is reviewed regularly to remain compliant and transparent. The latest update was made in November 2024.

11. How to contact us
If you have any questions about this policy or wish to exercise your rights, please email us at shane.york@eleven07.co.uk.